OUR PROMISE
Attention to detail and developing doors and windows that are long lasting is a pledge we make to every customer. To back that commitment, Kohltech Windows & Entrance Systems takes every measure possible, and then some, to make sure you are getting the very best.
Ensuring an unbiased opinion is key. To guarantee impartial judgment, Kohltech Windows & Entrance Systems sends its windows and entrance systems to be tested and certified by independent testing labs in both the United States and Canada. From these test results we are very pleased to report our windows meet or exceed published industry standards regulated by the Canadian Standards Association (CSA), ENERGY STAR, the National Fenestration Rating Council (NFRC), and the American Architectural Manufacturers Association (AAMA).
We know that success involves much more than a superior product. That’s why we guarantee our hardware, window frames and sashes up to a lifetime. Our dependable and secure insulated glass unit is also covered for up to a lifetime. Permafinished components are under warranty for 10 years.
Our vigorous product certification ensures our windows and doors meet or exceed CSA approved standards and are also NFRC and AAMA certified. Our in-house testing facility also ensures our products achieve benchmark performance ratings.
To download our full Warranty Brochure please follow these links: CANADA | United States
WARRANTIES
Please note the warranty information listed is relative to our current products. For detailed information on your specific product warranty, please contact your local dealer or reach out in one of the following methods:
1 800 565 4396 – Atlantic & Central Canada, Northeastern US
1 800 379 5818 – Western Canada
Kohltech, subject to the conditions and limitations following, warrants its products to be free from manufacturing defects. This warranty includes, when subjected to normal and proper use, peeling, flaking, blistering and rot, on the following products.
WINDOWS
| Window Products | Supreme &
Tilt & Turn, |
Select | Commercial Projects |
Tribute (Atlantic Canada) |
|---|---|---|---|---|
| Insulated Glass | Lifetime | 30 years | 10 years | 15 years |
| Hardware | Lifetime | 30 years | 1 year | 15 years |
| Frame/Sash | Lifetime | 30 years | 10 years | 20 years |
| Factory Applied Coating | 10 years | 10 years | 10 years | 10 years |
| Labour | Lifetime | 30 years | 1 year | 5 years |
Notes:
- All warranty coverage is applicable to the original homeowner. For subsequent owners, Supreme, Tilt & Turn and Select products, the warranty reverts to 20 years from date of manufacture for insulated glass, hardware and frame/sash. Coating remains at 10 years from date of manufacture and labour reverts to 5 years coverage from date of manufacture. Tribute and Commercial product warranty is not transferable to subsequent homeowners.
- Stress Crack warranty coverage is for 1 year. No warranty for rusting of any hardware unless premium upgrade.
- United States labour warranty is 5 years for Maine, New Hampshire, and Vermont. Labour is 1 year for all other states.
PATIO DOOR & ENTRANCE SYSTEM WARRANTY
| Patio & Entrance Door Products | Select Patio Door and Tilt & Turn Doors* |
Entrance Door |
|---|---|---|
| Insulated Glass | 30 years | 10 years |
| Hardware | 10 years | 10 years |
| Slab | N/A | 10 years |
| Frame/Sash | 30 years vinyl | 10 years |
| Factory Applied Coating | 10 years | 10 years |
| Wood Frame Primed | N/A | 5 years |
| Vinyl Clad Frame | N/A | 10 years |
| Cellular PVC Frame/900 door frame (excl. wood sill) | N/A | Lifetime |
| Labour | 30 year | 2 years |
| Internal Blinds | 10 years | 10 years |
| Internal Blinds Labour | 1 year | 1 year |
* Tilt & Turn Doors include Turn-Only Doors built with Tilt & Turn profile.
+Stress Crack warranty coverage is for 1 year.
Notes:
- All warranty coverage is applicable to the original homeowner. For subsequent owners, Select patio door products, the warranty reverts to 20 years from date of manufacture for insulated glass and frame/sash. Hardware and coating remains at 10 years from date of manufacture and labour reverts to 5 years coverage from date of manufacture. Commercial and Entrance Door product warranty is not transferable to subsequent homeowners. Assisted living sills are not warranted against water leakage.
- Stress Crack warranty coverage is for 1 year. No warranty for rusting of any hardware unless premium upgrade.
- United States labour warranty is 5 years for Maine, New Hampshire, and Vermont. Labour is 1 year for all other states.
LIMITATIONS
Kohltech Windows & Entrance Systems is proud to offer a broad and comprehensive warranty. If any component of our windows or doors is found to be defective due to a manufacturing defect or due to a specific defective component during the warranty coverage period, Kohltech Windows & Entrance Systems will repair, provide a suitable replacement, or refund the purchase price at Kohltech’s discretion.
In the event of product replacement within the terms of this warranty, the warranty of that product will remain in effect for the balance of the warranty period from the original date of purchase. Labour costs incurred during replacement of the parts or products will be covered by Kohltech Windows & Entrance Systems as per the respective labour coverage by product line. In no event shall Kohltech Windows & Entrance Systems be liable for incidental damages of any kind, including damage to persons, the building, building components or its contents. Kohltech Windows & Entrance Systems will not be liable if the product has not been handled or stored properly, not been maintained or has not been properly operated leading to product damage.
Kohltech Windows & Entrance Systems will not be liable if the product is not installed properly. Installation instructions are included with each product sold and can also be found on our website at www.kohltech.com. This includes product being installed square, plumb, properly sealed, properly shimmed and flashed, drainage clear of debris and rough openings properly insulated. It also includes sufficient clearance being allowed for expansion and contraction of various building components in close proximity to the windows and doors.
Impact of foreign objects, fire, earthquake, flood, lightning, hurricane, hail, tornado or other acts of nature causing damage will not be covered. Damage to the wall caused by movement, distortion, cracking or settling of such wall or foundation, will void warranty coverage. Kohltech Windows & Entrance Systems will not be held liable for discoloration or other damage caused by exposure to harmful chemicals. Kohltech will not be liable for normal fading due to aging that will occur with non painted and painted PVC, steel, wood or fiberglass product.
The warranty will be void if painted product venting holes designed to cool the vinyl profiles are framed in or covered in any way. Kohltech will not be responsible for coatings including paint not applied at the factory by Kohltech. Also, if a part not coated at the factory by Kohltech is replaced for a defect other than coating, Kohltech will not be responsible for re-coating or re-painting costs of the part.
Kohltech Windows & Entrance Systems product is not warranted against glass breakage, regardless of the reason, or condensation resulting from humidity within the house or building area caused by changes in interior or exterior temperatures. Any after-market product installed that could compromise the integrity of the window or door (i.e. window glass film, shutters, and blinds) may void the warranty of that component. Kohltech will not be responsible to remove or re-install any aftermarket additions to the replaced product. Screens, damaged or worn weather-stripping, door sweeps, door thresholds, and rusty screws are not covered under warranty. No warranty for rusting of any hardware unless premium upgrade. Interior casings and rosettes are also not covered under warranty. Normal wear of parts over prolonged usage are not covered under this warranty.
The Supreme, Tilt & Turn, and Select product warranties are applicable to the original homeowner. If the residence is transferred, refer to the respective warranty tables. It does not apply to windows or doors purchased for commercial use.
OTHER CONDITIONS
This warranty is expressly in lieu of all other oral or written warranties, liabilities or obligations of Kohltech Windows & Entrance Systems. No representative of Kohltech Windows & Entrance Systems is authorized to make changes or modifications to this warranty.
MAKING A WARRANTY CLAIM
To obtain remedy under this warranty, it is the obligation of the homeowner to notify the Kohltech Windows & Entrance Systems dealer where the purchase was made as soon as possible. The dealer shall inspect the problem and inform Kohltech Windows & Entrance Systems in writing of any defect in a prompt manner. Kohltech Windows & Entrance Systems will investigate the claim and examine the product deemed to be defective. This inspection will determine the need for replacement product or components and Kohltech Windows & Entrance Systems shall, within a reasonable period of time, provide the necessary replacement.
PRODUCT CARE
All windows and doors must be maintained properly to ensure trouble free use. All moving parts should be lubricated at least once per year and dust, dirt and lint buildup should be removed with a clean cloth. All exterior sealants and adhesives should be checked on a yearly basis and tended to as necessary. Your warranty will be void if the above steps are not followed.
